FAQ¶

Is it possible to use XXX with Tactical RMM¶

While it may be possible to use XXX, we have not configured it and therefore it is Unsupported. We cannot help you configure XXX as it pertains to your environment.

Is it possible to use XXX proxy server with Tactical RMM¶

If you wish to stray from the easy install of a standard install in a VPS, you need to have the knowledge on how to troubleshoot your own custom environment.

The most common reasons you're running a proxy is:

Because you only have a single public IP and you already have something on Port 443. Workaround: Get another public IP from your ISP
Because you want to monitor traffic for security reasons: You're a Networking Wizard.

There are some implementations that others have done, but be aware it is Unsupported and if you're requesting help in Discord please let us know in advance.

How do I do X feature in the web UI?¶

Alot of features in the web UI are hidden behind right-click menus; almost everything has a right click menu so if you don't see something, try right clicking on it.

Where are the Linux / Mac agents?¶

Linux / Mac agents are currently under development.

Can I run Tactical RMM locally behind NAT without exposing anything to the internet?¶

Yes, you will just need to setup local DNS for the 3 subdomains, either by editing host files on all your agents or through a local DNS server.

I am locked out of the web UI. How do I reset my password?¶

SSH into your server and run:

/rmm/api/env/bin/python /rmm/api/tacticalrmm/manage.py reset_password <username>

How do I reset password or 2 factor token?¶

From the web UI, click Settings > User Administration and then right-click on a user: reset2fa

Or from the command line:

/rmm/api/env/bin/python /rmm/api/tacticalrmm/manage.py reset_2fa <username>

Then simply log out of the web UI and next time the user logs in they will be redirected to the 2FA setup page which will present a barcode to be scanned with the Authenticator app.

From Tactical's web UI: Settings > Global Settings > MeshCentral

Copy the username then ssh into the server and run:

cd /meshcentral/
sudo systemctl stop meshcentral
node node_modules/meshcentral --resetaccount <username> --pass <newpassword>
sudo systemctl start meshcentral

Help! I've been hacked there are weird agents appearing in my Tactical RMM¶

No, you haven't.

Your installer was scanned by an antivirus.
It didn't recognize the exe.
You have the option enabled to submit unknown applications for analysis.
They ran it against their virtualization testing cluster.
You allow anyone to connect to your rmm server (you should look into techniques to hide your server from the internet).
Here are some examples of what that looks like.